Job Posting: (02/03/2015) - POSITION FILLED

Telephone Communications Inc (TCI) has an opening for a Part-Time Customer Service position. TCI is the leading low-voltage general contractor and IT services firm in Eastern Alabama. TCI is located in Anniston, AL and services a 60 mile radius around the Greater Calhoun, Etowah, Talladega, and St. Clair Counties Area. The position of Part-Time Customer Service is to be filled by a person who is honest, hard-working, team-oriented, and looking for employment longevity. If you possess the necessary below qualifications and want to be a part of a highly service-oriented company, then send your resume to jobs@tcial.com.

 

Job Duties:

• Communicate with customers to create and schedule service orders.
  

• Maintains, updates, and tracks customer account and service order information in customer databases.

• Resolves service order scheduling, time log, and parts entry problems by investigating data and history.

• Create billing invoices upon service order completion and billing approval.

• Updates job knowledge by participating in educational opportunities.

• Accomplishes department and organizational mission by completing related duties as needed.

 

Job Qualifications:

• 2 years experience in customer sales and/or service related environment preferred.

• Associate degree or diploma helpful.

• Customer focused.

• Dependable and pay attention to detail.

• Data entry and Microsoft Office skills.

• Willingness to learn new technologies.

• Ability to collect, organize, analyze, and distribute information and develop appropriate recommendations on a timely basis.

• Ability to work independently and as a team to solve problems concisely and efficiently.

• Self-dependent and self-developmental.
  

• Strong ability to communicate, verbally and written, with technical and non-technical individuals.

 

Job Compensation:

Pay packages include a hourly pay rate based upon experience with regularly scheduled performance reviews, and a team-oriented work environment that gives you the opportunity to make a difference every day.