TCI RED Remote Monitoring

As part of our TCI RED Insights, TCI RED Remote Monitoring services help keep your systems that affect your bottom line running efficiently. TCI RED Remote Monitoring is your starting point in having the peace of mind that your organization's critical systems are operating as expected.

Smart Sensor and Device Monitoring

TCI is able to monitor your network attached devices such as printers, switches, routers, firewalls, access points, and other network attached devices and receive alerts to status changes and outages.

We are also able to monitor your TCI provided wireless IOT smart sensors attached to your "things". Smart sensors detect changes in variables (such as a temperature, water presence, door position, electrical current and voltages) to employ an autonomous wireless sensing solution.

Server, Desktop, and Laptop Monitoring

Keep your servers and computers running with the best available uptime by having their critical processes and resources remotely monitored. TCI offers 3 levels of remote monitoring services to our customers. Depending on type of checks, time-intervals, and reporting, TCI offers our Bronze, Silver, and Gold remote monitoring packages.

Bronze Package

The Bronze package includes our once-a-day Daily Safety/Health Checks and Daily Reports. These checks include Daily Anti-Malware Pattern Check, Daily Backup Check, Critical Events Check and Reports, Drive Space Consumption Check, Asset Tracking and Reporting, and Physical Disk Health Check.

Silver Package

The Silver package combines our Daily Safety/Health Checks with 24/7 Monitoring and Daily or Weekly Reports. The 24/7 Monitoring Checks can run as often as every 15 minutes on servers and every 60 minutes on workstations. The checks included are all checks from Bronze package, Daily Workstation Health Check, File Size Checks, Ping Checks, Custom Event Log Checks, Windows Service Checks, SNMP/ Raid Array Checks, System Patch and Vulnerability Checks, Disk Space Check, Website Check, TCP Service Check, Automated Tasks, and Client Daily or Weekly Report.

Gold Package

The Gold package combines our Daily Safety/Health Checks and 24/7 Monitoring with more specific checks, more check time intervals, Monthly Reports and customization. The checks include all checks from the Bronze package, 5 minute interval option on servers, 30 minute interval option on workstations, Client Monthly Report, Client Daily or Weekly Report, Daily Workstation Health Check, Server Performance Monitoring, Bandwidth Monitoring, File Size Checks, Ping Checks, Custom Event Log Checks, Windows Service Checks, SNMP/Raid Array Checks, System Patch and Vulnerability Checks, Disk Space Check, Client Portal, Website Check, TCP Service Check, Automated Tasks, and Hacker Check.

Network Circuit and Pathway Monitoring

TCI is able to monitor your critical network circuits and pathways to Cloud services. At its most fundamental level, networking is about delivering services to users consistently and reliably. Whether your applications are hosted internally or in the cloud, understanding the critical network paths that deliver these services is paramount to ensuring your users will have the services they need. Monitoring your network circuits and pathways involves using advanced probing to detect the network path from a source server to a destination service, even when traceroute can’t. This provides the deep visibility into critical network paths regardless of location: on- or off- premises, or in a hybrid IT environment.

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